Practice research

How does your practice actually handle the chasing?

Almost everything written about receivables in Australia is vendor marketing. We are trying to get the real picture from people who do the work, and then we will send you what comes back.

About ten questions · three minutes · only the first three are required

01 RequiredDo you run the ledger for clients, or is your work advisory?

We do the bookkeeping and BASAdvisory only, someone else does the booksBoth, depends on the client

02 RequiredHow many client organisations do you look after on Xero?

1 to 910 to 3940 to 99100 to 299300 or more

03 RequiredFor a typical client, how many overdue customers are usually sitting there at once?

Fewer than 55 to 2020 to 50More than 50Varies enormously between clients

04Which industries do most of your clients sit in?

Choose any that apply.

Construction and tradesProfessional servicesRetail and hospitalityFreight and transportHealth, medical, NDISLabour hire and recruitmentOther

05Once Xero's automated reminders have run out, what usually happens?

Someone on our team chases by handWe hand it back to the clientA tool does the chasingUsually nothing, it slides

06If your team does the chasing, how is it charged?

Billed inside a fixed packageBilled hourlyAbsorbed, it is scope creepWe do not do it

07Roughly how much time a month does chasing take across your whole book?

Under 2 hours2 to 8 hours8 to 20 hoursMore than 20 hoursNo idea, it is not tracked

08How do you feel about an AI making those calls, opening by saying it is an AI and that the call is recorded?

Fine, as long as it is professionalFine for some customers, not for othersPrefer text and email onlyNot something we would use

09What is missing from the tools you use now, or what still annoys you about getting clients paid?

The most useful box on the page, if you have a minute for it.

10Anything you would like from us?

Send me the results when they are inSend me something to read about what you builtI would rather talk, send me a short call linkNothing for now, thanks

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