Every feature, every workflow.

Inbound

Greets known callers by name (looks up the number before the line connects)Live
After-hours answering — three paths: emergency → on-call transfer; routine work → direct-book against the next business slot; itemised quote → stub for the morning teamLive
Business-hours overflow — default behaviour is BOOK, not 'take a message'Live
Voicemail with transcribed summary to your phoneLive
SMS continuity for AI-initiated threads (the AI texts, customer replies, AI picks up on the next call)Live

Quote follow-up call 24 hours after sendingLive
Invoice chaser (sends the payment link mid-call)Live
Schedule confirmer the day beforeLive
Annual maintenance check-in — rings customers ~12 months after their last completed job, references it warmly, and offers the business's relevant annual services (aircon clean / filter, gas heater service, hot water check, gutter clean) as a short consultative menu. Offers only services the business actually does; DNCR-exempt existing-customer call; one ask per item, polite accept.Beta
Post-job feedback call — rings the day after a completed job, captures sentiment in the customer's own words, and (when you've added your Google review link) asks happy customers once and texts them the link on the spot. Unhappy customers route to a staff callback before they post a public review. No review link configured ⇒ it stays a courtesy check-in, no review ask. DNCR-exempt existing-customer call.Beta
One-click campaigns dashboard — pick a saved query (quotes older than N days, overdue invoices, dormant customers), preview the call list, queue it. Status tracking: QUEUED → RUNNING → DONE. Dispatcher runs every 15 minutes during AU-permitted dial hours.Live

Offers real slots by name — 'Bill at 9:30, Mike at 10:30' — pulled live from your ServiceM8 calendar before the first turnLive
Snaps to the closest free slot if the asked time is taken — surfaces the drift to the customer before confirmingLive
Checks your service area before booking — postcodes or radius — declines outside coverage politelyLive
Direct calendar booking, written to ServiceM8 with conflict checksLive
Reschedule + cancel existing bookings (dedicated tools, idempotent)Live

One conversation per customer — every call and SMS thread is appended to the same memory, not started from scratchLive
Prior session summaries (date, channel, direction, what was committed, outcome) loaded into the agent's prompt before the openerLive
Voice ↔ SMS continuity — the AI texts at 9am, customer rings at 11am, the AI opens with the topic from the threadLive
Customer history pulled from ServiceM8 (last jobs, open quotes, overdue invoices) loaded the moment the phone number is identifiedLive
Soft-context guardrail — bookings/quotes/prices are treated as memory only; the AI calls live tools before quoting any current factLive

Australian voice — Brenna (warm, female) live; additional Aussie voices in validation, dropped in as they pass smoke-dialLive
Bring your own voice — drop in any ElevenLabs voice ID, including a clone of your own voice, and it becomes the AI on every callLive
Custom vocabulary (your suburbs, your service terms)Live
Banned phrases (no more "great question")Live
Four persona presets (casual, no-nonsense, polished, country) + free-text promptLive