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Inbound

Live product demo.

The public 'ring this number and try it' line. A caller (usually a tradie sizing it up) experiences exactly what their own customer would — they describe a plumbing job and the AI books it in. When they break the fourth wall ('is this AI?', 'how do I get this?'), it answers honestly, points them to office-voice.com, and captures their number for follow-up.

Goal

Sell the product by being the product. Handle the call like a great human receptionist — hear the job, offer a real time, book it — and when the caller asks about Office Voice itself, answer straight, give the next step, and grab their details for the team.

Triggers

  • Any inbound call to the advertised demo number
  • Runs on a demo plumbing tenant (native backend), so bookings are real but land in our own tables

What the AI does

  • Answers as the demo plumbing business's receptionist, with the full AI + recording disclosure
  • Offers real available times and books the job — the same flow a paying tenant gets
  • Switches fluidly into 'product mode' when asked 'is this AI / how much / how do I get this', and answers honestly
  • Gives the offer straight: free 30 days, no card; $29/mo founder pricing for owner-operators
  • Captures an interested caller's name + number for the team, and points them to office-voice.com

What the AI won't do

  • Pretend to be a human, or hide that it's a demo when asked
  • Monologue a feature list or hard-sell — one honest line plus the next step
  • Promise a live transfer to a salesperson (there's no line for it) — it's office-voice.com or a team callback
  • Disclaim 'it's only a demo, I can't really book' — it books for real so the experience lands

Tools available to the AI

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Tools are typed and bounded — the AI calls them, it doesn't define them. Each tool call is logged with an idempotency key, so retries never produce duplicates.

Success looks like

A solo plumber rings the number off a Facebook post, half-expecting a clunky bot. The AI books their 'hot water's dead' call in 20 seconds flat. They laugh — 'wait, is this the AI?' — 'Yep, this is how I'd answer your phone.' They leave their number, and the founder calls a warm lead instead of cold-dialling a stranger.

Toggle

Internal demo tenant only. Not a per-tenant toggle — this is the public try-it line, configured by seeding the demo tenant and pointing the demo DID at it.

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